Genetic Counseling

Personalized pre- and post-test counseling support

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Non-invasive prenatal screening

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Whole exome sequencing solution

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Comprehensive carrier screening

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Hereditary cancer panel testing

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Privacy Policy

Our Privacy Policy outlines how we handle and manage your data when you utilize our services. It provides you with an understanding of your privacy rights and how they are protected by law.

When you use our services, we collect and use your personal data to enhance and improve these services. By utilizing our services, you consent to the data gathering and use processes as outlined in this Privacy Statement.


In this Privacy Policy:

  • The term ‘Company’ (or ‘us’, ‘we’, ‘our’) refers to First Genomix, located in Dubai Healthcare City, Dubai.
  • ‘Cookies’ are small data files that a website places on your computer or device. These files contain details of your browsing history on that website.
  • ‘Country’ refers to the United Arab Emirates.
  • ‘Device’ refers to any device capable of accessing our service, including a computer, cellphone, or digital tablet.
  • ‘Personal Data’ is any data that can be used to identify an individual.
  • ‘Service’ refers to the Website.
  • ‘Service Provider’ refers to any person or legal entity that processes data on behalf of the Company. This includes third-party companies or individuals hired by the Company to support the Service, provide the Service on behalf of the Company, carry out services related to the Service or assist the Company in analyzing how the Service is used.
  • ‘Usage Data’ refers to data collected automatically, either generated by using the Service or from the Service infrastructure itself (e.g., duration of a page visit).
  • ‘Website’ refers to First Genomix’s website, accessible through
  • ‘You’ refers to the individual or legal entity that uses the Service.

Collection and Use of Your Personal Data

Types of Data Collected

Personal Data

As you use our Service, we may request that you provide us with specific personally identifiable data that can be used to contact or identify you. Such data might include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Usage Data

Usage Data

Usage Data is collected automatically as you use the Service.

This data may include your device’s IP address, browser type and version, the pages of our Service that you visit, the time and date of your visit, time spent on those pages, unique device identifiers, and other diagnostic data.

When you access the Service via a mobile device, we may automatically collect information like your mobile device ID, mobile device IP address, mobile operating system, mobile internet browser type, unique device identifiers, and other diagnostic data.

We may also collect information sent by your browser when you visit our Service or when you access the Service through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to monitor activity on our Service and store specific information. We use technologies such as tags and scripts to gather and track information and to enhance and analyze our Service. The technologies we use include:

Browser Cookies: These are small files placed on your device. You can instruct your browser to reject all Cookies or to notify you when a Cookie is being sent. If you do not accept Cookies, you may not be able to use some parts of our Service.

Web Beacons: These are small electronic files also known as clear gifs, pixel tags, and single-pixel gifs that allow the Company to count users who have visited those pages or opened an email and other related website statistics.

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your device when you go offline, whereas Session Cookies are deleted once you close your web browser.

How We Use Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including monitoring its usage.
  • To perform a contract: developing, complying with, and undertaking the purchase contract for the products or services you have purchased or any other contract with us through the Service.
  • To contact you via email, telephone calls, SMS, or other equivalent forms of electronic communication regarding the products or contracted services.
  • To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have chosen not to receive such information.
  • To manage and attend to your requests.
  • To use your information in the evaluation or execution of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.
  • To use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Service, products, services, marketing, and your experience.

We may share your personal information under the following circumstances:

  • With Service Providers: To monitor and analyze the use of our Service, and to contact you.
  • For business transfers: In connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a part of our business to another company.
  • With Affiliates: With our affiliates, in which case we will require those affiliates to honor this Privacy Statement. Affiliates include our parent company and any other subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
  • With business partners: To offer you certain products, services, or promotions.

Retention of Your Personal Data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Statement. We will retain and use your Personal Data to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to enhance the security or to improve the functionality of our Service, or we are legally obligated to retain this data for extended time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. Therefore, this information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

Your consent to this Privacy Statement, followed by your submission of such information, represents your agreement to that transfer.

The Company will take all necessary steps to ensure that your data is treated securely and in accordance with this Privacy Statement. No transfer of your Personal Data will take place to an organization or a country unless there are sufficient controls in place, including the security of your data and other personal information.

Deletion of Your Personal Data

You have the right to delete or request that we assist in deleting your Personal Data.

You may contact us to request access to, correct, or delete any personal information that you have provided to us. However, we may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Statement.

Law enforcement

Under certain circumstances, the Company may be required to disclose your Personal Data if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Other legal requirements

The Company may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation.
  • Protect and defend the rights or property of the Company.
  • Prevent or investigate possible wrongdoing in connection with the Service.
  • Protect the personal safety of users of the Service or the public.
  • Protect against legal liability.

Security of Your Personal Data

The security of your Personal Data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Links to Other Websites

Our Service may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

  • Call us on +971 4 3443222 during operating hours (9am to 9pm).
  • Email us at
  • Visit us at Al Razi Building 64 Block E, 1st Floor, Offices 129-130-131, Dubai Healthcare City – Dubai.